CRITICAL INCIDENT TECHNIQUE
Andersson, B. and Nilsson, S. (1964). Studies of the Reliability and Validity of the Critical Incident Technique. Journal of Applied Psychology, 48(6), 398-403.
Critical incident technique Featuring a biography of John Flanagan, who developed the Critical Incident Technique and was founder of the American Institutes for Research
Flanagan, J. C. (1954). The Critical Incident Technique. Psychological Bulletin, 51(4), 327-358.
Hockey, G.R.J. and Westerman, S.J. (1994). Human Factors Engineering: An Introduction. Department of Psychology, University of Hull.
Ronan, W. W. and Latham, G. P. The Reliability and Validity of the Critical Incident Technique: A Closer Look. Studies in Personnel Psychology, 6(1), 53-64.
Stano, M. (1983). The Critical Incident Technique: A Description of the Method. Paper presented at the Annual Meeting of the Southern Speech Communication Association, Lincoln, NB, April 7-9, 1983. (ERIC Document Reproduction Service, ED 232 219).
Use of Critical Incident Technique to Evaluate the Impact of MEDLINE
From the US National Library of Medicine.
Woolsey, L. K. (1986). The Critical Incident Technique: An Innovative Qualitative Method of Research. Canadian Journal of Counselling, 20(4), 242-254.
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